The local spoken language is Cantonese but English is common in business environment.

A little Cantonese or Mandarin language will go a long way. Make the effort to learn a few words before your trip.

Printed content in English is popular for trade, but bilingual (English and traditional long-form Chinese) printed material is more often used in consumer market.

Hong Kong, like most Asian countries, has many business customs that differ from New Zealand’s. It is important to adhere to these to avoid offending or alienating your business contacts.

Building up a good relationship is important in Hong Kong. Business dealings will run more smoothly if trust can be developed and nurtured.

Local businesses usually expect a quick response and follow up. Delays are regarded as lack of interest in pursuing the opportunity further.

It is a common business practice to state your meeting objectives and provide clients with printed materials profiling your company before you first meet.

Many Hong Kong people have both a European Christian name as well as a Chinese name. The surname or family name usually follows the European name. The Chinese name (usually two words) traditionally follows the surname, e.g. Raymond Lee Fook Meng – the surname is Lee and he should be addressed as Mr Lee. However, Hong Kong people are often quick to drop formalities once they feel comfortable with a person, and you may then reciprocate by using their European name.

Business dress should be neat and conservative. In summer long sleeve shirts and ties are acceptable for men for most business meetings. For women a dress, suit or trouser suit is acceptable.

Chinese people hold their elders in very high regard. An extra show of courtesy and visible acknowledgement of an elder person will reflect well on you.

Business cards are a must in Asia. It is a good idea to have your name printed in Chinese on the back of your card. Titles are also important as Chinese prefer to deal with senior managers and above. Take plenty of business cards with you – you will need to give one to every person you meet.

Presenting materials with both hands is a must in Hong Kong.

Interpreters and translators are generally not required for meetings in Hong Kong as most of Hong Kong businessmen speak English. Interpreters might required on special occasions.