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ICT payments market in India

India’s e-commerce market is small and e-payments are still relatively few.

E-commerce, however is likely to grow rapidly over the next five years as incomes continue to rise, competition increases and processes become more liberalised. Electronic transactions are expected to double over the next three years due to concerted efforts by the Reserve Bank of India, the country’s banks and merchants to encourage e-payments.

India's telecommunications industry is booming and its mobile-phone market is one of the world’s fastest growing.

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With nearly 440 million subscribers, mobile phones cover nearly 40 percent of the country’s population. A study found there are only 2 million mobile phone users actively accessing the Internet through their mobiles and other mobile devices.

Internet and mobile penetration rates are very low in rural areas.

The Government has identified financial inclusion, for example making organised banking available in rural areas, as a key priority. Enabling mobile payments and financial transactions through mobile devices is very much a part of this growth strategy.

Getting your product into market

New Zealand companies have unique technologies and intellectual property that will help to gain advantage in the Indian ICT payments market.

There are huge opportunities for New Zealand companies to find suitable partners.

Distribution channels in India are more relevant for companies selling large volumes of software or hardware products like telecom handsets or computer hardware or software packages.

Regional players and multi-national companies dominate the market more than national players. Most of the software companies in India sell their products directly to the end-users.

They also buy value-added packages from global firms and offer these as customised services to their customers. After sales service is important.

Joint ventures and partnerships with local companies with a strong presence in India have been a successful business model for many New Zealand companies.

New Zealand companies should consider having an ongoing presence in the Indian market to gain credibility, reputation and to secure further business. Companies can set up their own operation through a liaison, subsidiary, project or branch office.

Regulations

India’s regulatory environment, for example patent law, has been highly conducive to the growth of the domestic IT industry.

There is legal recognition for e-commerce transactions.

Duties and quotas:

  • Imports attract basic customs duty, additional customs duty, special additional duty and an education tax.
  • There are no embargos or preferential treatments.

Opportunities

  • India's telecommunications industry is booming. The country's mobile-phone market is one of the fastest growing in the world.
  • The Government has identified financial inclusion and penetration of organised banking among the rural Indian population as a key priority area for inclusive growth.
  • There are huge opportunities for New Zealand companies to find suitable partners either to sell, distribute or system integrate with local partners, and to sell or market domestically or globally.

Challenges

  • Currently Internet and mobile penetration rates are very low in rural areas. Only one third of the population live in cities.

Download the full Market Profile for ICT payments in India for more detail, including key contacts and useful websites.

Download the full report

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