English is a second language to most Indonesians, so it is more effective to use plain simple English and to speak slower.
In general English is spoken at a business level in Indonesia, however if you are dealing with government or undertaking business outside of the main cities e.g. Jakarta, some translation may be required.
Learn a little Bahasa. A little Indonesian language endears you to your audience so make an effort to learn at least some commonly used greetings.
It may pay to check whether key tag lines, logos, or names of products could be offensive in Indonesia once translated or viewed.
A nodding of the head may not mean ‘yes’ but instead indicate they understand what you are saying.
Get general advice on handling language issues in the Export guide.
Advice on culture in Indonesia includes:
- Avoid using the left hand to pass or receive anything, including business cards and gifts.
- Keep your feet on the floor. Do not show the soles of your feet when seated at meetings. Keep your feet squarely on the floor if possible.
- Most Indonesians are Muslim and will not eat pork and lard or may not drink alcohol.
- Tipping is not expected at starred hotels where service is added to all charges. Leave a small tip with a taxi driver.
Get general advice on understanding cultures and how to negotiate in the Export guide.
Business etiquette advice includes:
- Avoid touching or reaching over a person’s head, especially that of an older person. Watch body and language and note that hands on hips or folded arms can signify anger.
- Inexpensive gifts with a New Zealand flavour are good to have for your business contacts. Corporate gifts such as pens are sufficient when making company calls.
Get general advice on cultural differences in the workplace in the Export guide.
