Frequently asked questions

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  • How do I apply for a job at NZTE?

     There are usually five steps in our recruitment process. To check out our latest roles and start the process, visit careers.nzte.govt.nz.

  • How do I clear my products for export?
    New Zealand Customs has detailed information about export clearance requirements on its website.
  • How do I find out what it's like to work at NZTE?
    You can read more about the our team members' unique experiences and career stories in our Team Talk pages.
  • How do I protect my business against a buyer defaulting on a payment?
    The Export Credit Office can help you protect your business from cancelled contracts or payment defaults that are due to commercial or political events beyond your control. 
     
  • I am looking for information on getting a job in New Zealand
    If you’re living overseas and want to find work opportunities in New Zealand, there are a number of organisations that can help you. Careers New Zealand has a helpful page with links to websites that can help you identify job opportunities in New Zealand: Job vacancy and recruitment websites

    The New Zealand Chambers of Commerce, in association with Immigration New Zealand (INZ), operate the New Kiwis service, which helps to connect skilled migrants with New Zealand companies seeking staff. This service is free for international job seekers. You can register for free with New Kiwis.

    For immigration advice related to working in New Zealand, your best point of contact is Immigration New Zealand (INZ). You can also find details for New Zealand-licensed immigration advisers via the Immigration Advisers Authority.
  • I can’t find a New Zealander with the right skills to fill a role in my business
    It's not always possible to find a resident of New Zealand to fill a role. Immigration New Zealand has a skills shortage list that includes information about what your options might be to hire internationally.
  • I have a great innovation that I want to make a reality. Who can help me?
    Callaghan Innovation have advisors, scientists and engineers that can help you work through the steps required to make your idea a commercial reality.
  • I need a Certificate of Origin for my export shipment – where can I get this?
    Certificates of Origin are issued in New Zealand by a network of seven Chambers of Commerce, covering the whole country. You can find your nearest Chamber FTA documentation team on the ChamberDocs website.

    These certificates are only issued online. You’ll need to register and log in to apply for a certificate for your shipment. The Chamber’s documentation team then reviews the info and provides an official certificate for your shipment once approved.

    The Auckland Chamber of Commerce has a useful Certificate of Origin guide page online, including a sample guide to help you complete a certificate of origin template, and answers to some common questions about certificates of origin.
  • I need information about work visas for New Zealand
    The Immigration New Zealand website lets you explore all the options and find out if there's a visa that would allow you to work here.
  • I want to find a job and move to New Zealand

    If you’re interested in moving to New Zealand to start or relocate a business, or to invest locally, your best point of contact is Immigration New Zealand (INZ). This is New Zealand’s official immigration authority. 

    You’ll find some helpful information to get you started on INZ’s website, which has details on visa options for starting a business or investing in New Zealand.

    Under New Zealand law, anyone who gives advice on immigration to New Zealand must be licensed for that purpose. This means NZTE and its staff can’t give advice on immigration matters. 

    If you’d like professional advice about your options, you can find contact information for New Zealand-licensed immigration advisers (based in New Zealand and around the world) via the Immigration Advisers Authority.

  • I want to find an in-market distributor for my business
    NZTE doesn’t maintain lists of distributors for specific products and markets. We encourage companies to do as much of the initial search process as they can for themselves, while bringing in professional help where needed.

    You’ll find useful information on researching, finding and selecting the right distributor for you in our Export Essentials guide to understanding your channel partner options.
  • I want to find funding for my export business
    If you’re working out how to fund your export plans, take a look at our useful Export Essentials guide to funding your export growth. This includes information on debt funding and external (investment) funding - the two key options for export companies wanting to expand. 

    The first step in funding your plans is knowing what they’ll cost – so if you’re starting a new business or considering taking your company into overseas markets, make sure you also check out our Export Essentials guide to the cost of exporting.

    Some government grants are available for businesses in New Zealand, but most involve co-funding, meaning you’ll need to at least match the money that you’re given. 

    For information on government funding for your business, visit Business.govt.nz’s useful page on government grants and what you can get help with. 

    The Export Credit Office can also help you with understanding how to access trade finance when you're delivering on export contracts.

    For information about NZTE’s own funding offerings and how they work, visit our page on funding
  • I want to find out about investment opportunities in New Zealand
    If you’re looking to develop your global market strategy, develop outsourcing solutions, relocate or expand global operations, or undertake strategic acquisitions, contact our Investment team.
  • I want to find out about packaging and labelling for export
    Packaging and labelling requirements can be very different from country to country, so get as much information as you can before making the decision to export. 

    Depending on where your products will be sold, you might need to use different materials or labels, and include different types of information. In some countries, you might have to translate all your packaging or labels into the local language – in others, applying a sticker with a few key details will do the job. 

    Make sure that you check out all of the requirements for packaging and labelling before tackling a new market, including anything that’s needed during transport or distribution. 

    You’ll find more details on the kind of things you need to think about in our guide to understanding international compliance requirements.

    We suggest that you work with a customs broker or freight forwarder, or get advice from a lawyer in-market, to understand all the requirements for your product and the place where it’s headed. The Customs Broker and Freight Forwarder Federation (CBAFF) has a list of customs brokers and freight forwarders within New Zealand.
  • I want to find out about regulations and tariffs for export
    Regulations and tariffs should be one of the first things you find out before exporting. They often determine whether a market will be easy or hard for you to export to, or whether you should try to do business there at all.

    Understanding regulations in your export destination is a must-do. For an introduction to what you need to think about, see our guide on understanding international compliance requirements. This includes tips on how to research regulations, as well as insights on local regulations, standards, health and safety, and dealing with local bureaucracy.

    It’s a good idea to take a look at the rest of the international compliance process while you’re doing your work on regulations – see more information in our guide to understanding international compliance requirements.

    If you’re planning to export food or food-related products, you should also check out the food exporting page on the Ministry for Primary Industries (MPI) website. MPI maintains a list of Overseas Market Access Requirements (OMARs) for New Zealand food products in different export markets – search and identify OMARs for your product online

    Tariffs can make your products more expensive and less attractive to overseas buyers, so you need to know the charges your products will attract before you commit to a new market.

    You can get a big head start in finding tariff information by using the Ministry of Foreign Affairs and Trade (MFAT) tariff finder or the World Trade Organisation’s tariff download facility. You can search the databases by product name, but they work best when you know the approximate Harmonised System (HS) code for your product. HS codes are used by customs authorities around the world to identify products and apply tariffs. The longer the code is, the more precisely it describes your product. The first six digits of an HS code are usually the same worldwide – after that, there can be up to eight further digits, which often vary from country to country.

    The  (NTAU) can help you to find out the first six digits of your HS codes – call +64 4 473 6099 or email mntau@customs.govt.nz

    To get a longer and more precise HS code for a particular market, look up and contact the local customs authority online, or talk to a customs broker or freight forwarder who has done business in that market.
  • I want to find out about tax requirements for export
    NZTE doesn’t provide tax or legal advice as we are not specialists in this area – the best option is always to get professional advice on this matter. 

    To find tax a lawyer in New Zealand, the New Zealand Law Society provide a useful tool on their website.

    Your local Chamber of Commerce may be also able to recommend tax or legal experts who have knowledge of particular export markets, and have worked with other export companies. You can find your nearest chamber online on the New Zealand Chamber Network web page.

    For some markets, NZTE holds lists of tax lawyers and accountants that our team is aware of – to check if a list of contacts is available for the market you’re looking at, contact our Advisor Team on 0800 555 888 or send us an enquiry
  • I want to find out about trade shows or events overseas
    If you’re looking for key trade shows in a particular market, you’ll find a lot of information about trade shows and events through online searches. There are several good online directories of international shows. We suggest 10times, EventsEye and Trade Show News Network (TSNN) as possible starting points.

    It’s a good idea to also look up local or national trade promotion organisations in your target market. Many of them have online calendars of major events and shows.

    Get in touch with any business councils or trade associations within New Zealand that deal with your target market, as they may have knowledge of good shows to attend (or ones to avoid). 

    Don’t overlook learning from other New Zealand companies - ask around within your networks for others who are targeting the same market and get their impressions on shows they have attended or visited before.

    If you’ve found a trade show overseas that looks right for your business, you can also contact us to ask if there’s an official New Zealand stand or pavilion planned, or to get insights from NZTE staff and other companies’ experiences in previous years.
  • I want to find out how Free Trade Agreements work

    Free Trade Agreements (FTAs) make international trade easier and more efficient, and improve access for exporters and investors into overseas markets. They can be signed between two or more countries.

    One of the main benefits of a FTA is the phasing out of import tariffs for goods moving between countries. As an exporter, this can help you to achieve better prices or more profitability when you sell into a market covered by one of New Zealand’s FTAs. 

    You’ll find detailed information about New Zealand’s various FTAs on the Ministry of Foreign Affairs and Trade (MFAT) website, including agreements currently in place, agreements concluded but not in force, and agreements that are still under negotiation.

    MFAT also maintains a useful FTA tariff finder, which you can use to find the tariff and requirements that apply to your product under each of New Zealand’s FTAs.

    Goods imported into FTA markets are potentially still liable for local taxes such as goods and services tax (GST), value added tax (VAT), or excise tax. The countries we trade with also have their own regulations to ensure imported products are safe for use or consumption - you need to make sure you meet any of these local requirements that apply to your type of product.

    For more background on FTAs and market access for exporters, check out our page on market access, international agreements and non-tariff barriers. We also have a handy infographic for navigating free trade agreements.

    To understand what import duties are assessed on products coming into New Zealand, please refer to the New Zealand Customs’ working tariff document.  

     

  • I want to find out if an overseas company is legitimate

    We highly recommend that you use a professional firm that offers due diligence services or company checks, to make sure you’re covered before you deal with a new contact overseas.

    NZTE doesn’t offer a due diligence or company check service, but we’re aware of the following firms in New Zealand that can help you verify overseas businesses:

    • PwC – phone +64 (0) 9 355 8167
    • Dun & Bradstreet – phone +64 (0) 9 359 8000
    • LexisNexis – New Zealand freephone 0800 800 986
  • I want to research an export market

    Detailed research is a must-do before tackling any new market - so if you’re asking this question, you’re on the right track.

    Our Export Essentials guide to researching and selecting export markets is a great place to start. This includes background on good places to seek information – including online resources and databases, industry associations, and in-market research – as well as how to plan your research out, and use the results to make decisions about your next market. 

    Our market guides are a good introduction if you're researching a market or planning to visit. 

    You’ll also find research pulled together by NZTE's in-market teams in our News section by filtering on 'resources' as Article Type.  We add new resources to our News section from time to time, so it’s a good place to keep visiting when you’re planning new market research.

  • I would like to buy products or services from New Zealand

    NZTE doesn’t provide a business matching service, but we’ve collected some useful information and contacts that can help you find the right supplier in New Zealand. 

    If you’re looking for a particular product from New Zealand, the websites below are a good place to start:

    You can also search a wide range of New Zealand companies via these online directories: 
    If you’re looking for further help in your search, New Zealand’s Chambers of Commerce can help you learn about the local business environment and companies in their region. You can find and contact Chambers throughout the country via the New Zealand Chamber Network page 
  • I would like to find out how to start exporting

    If you’re thinking about starting an export business, or taking your current business into overseas markets, you’ll need to build a solid export plan.

    A great place to start is with our export plan template. This will help you to think about:

    • your objectives and goals for your export business
    • what your target market looks like – market size and trends, economic factors, and compliance issues
    • your strategy for entering the market – what you’ll be selling (and any adaptations that might be needed), the market niche you’re targeting, who your customers are and what they want, where you sit against your competitors, and your channel and pricing strategies
    • your sales and marketing plans – including your sales process, marketing and promotional activities, and your marketing budget
    • the extra resources you’ll need – added capacity, people, business systems, and financial resources
    • how to measure your performance, including financial, marketing and business key performance indicators (KPIs).

    Our Export Essentials guides are a great place to start with this. You might find the guides below particularly useful:

    You can see our full suite of resources on our Export Essentials page.

  • Is there an association for exporters?
    ExportNZ is a division of BusinessNZ. Through its nationwide network it can provide the knowledge, information, contacts, training, support and services to help grow export business. They offer various seminars, workshops and training programmes for business people in all of New Zealand’s main regions. Find out what’s happening in your local area on their home page
  • I’m looking for help to start a new business in New Zealand

    If you’re new to business, or looking to start a new business, Business.govt.nz provides a great base of information and advice, including key compliance and regulatory information for running a business in New Zealand. 

    Check out their Getting Started section which includes guides to starting a business, how to research your market and competitors, choosing the right structure, creating a business plan, funding your business and much more. You can also contact the Business.govt.nz team via their freephone number - 0800 424 946.

    Business Mentors New Zealand provides a start-up mentoring service for people with a new business idea or looking to start a new business. This gives you six months of mentoring from an experienced businessperson, for a one-off registration fee. You can find out more about the Start-Up Business Mentoring Programme on their website.

    NZTE and Callaghan Innovation also work with economic development agencies around the country, which make up the Regional Business Partner (RBP) network. These agencies provide local support for businesses looking to grow, including the following: 

    • assessing your business and working with you to identify key needs 
    • helping you to write an action plan to help your business develop, grow and innovate 
    • identifying relevant training courses, advisors, information, and other services to help meet your specific needs. 
    • connect you with the local business community, industry networks and clusters
    • provide access to Capability Development vouchers
    • help you navigate the support you can get from Government agencies

    The RBP network is made up of these local Economic Development Agencies and Chambers of Commerce:

  • I’m looking for official information on the New Zealand economy or environment
    You'll find plenty of information on the Stats NZ website, including statistics about New Zealand’s population and environment, and information broken down by region.
  • I’m preparing to move to New Zealand, what are the essentials I need to know?
    The Immigration New Zealand website offers plenty of information, including checklists and online planning tools.
  • I'm visiting my market. How can NZTE help me?

    If you’re an NZTE customer, please get in touch with your Customer Manager to discuss your plans and possible areas of assistance. If you don’t have a Customer Manager, contact our Advisor Team for more information.

  • What is it like to work in NZTE's international offices?
    Visit our Global Careers pages to discover more about the roles and requirements for working in our offices around the world.
  • When does an investment require official approval from the Overseas Investment Office?
    The best place to find information about getting consent to purchase sensitive New Zealand assets is at the Land Information New Zealand website.
  • Where can I find free images and videos to help tell my story as a New Zealand exporter?
    The New Zealand Story toolkit contains free professional quality resources created to help New Zealand businesses communicate New Zealand’s qualities of kaitiaki, integrity and ingenuity to the world. It also has other tools such as presentations, market research and How-to guides. Browse the toolkit
  • Who can I talk to in my region about business training, advice and connections?

    The Regional Business Partner (RBP) network has specialist business advisors available to provide you with advice, information and connections to support your business. They can help you:

    • identify the next steps for your business
    • connect you with the local business community, industry networks and clusters
    • match you with a mentor from Business Mentors NZ
    • provide access to Capability Development vouchers
    • provide access to research and development (R&D) funding
    • help you navigate the support you can get from Government agencies.

    The RBP network is made up of these local Economic Development Agencies and Chamber of Commerce: 

  • I’d like to know more about life in New Zealand
    The newzealand.com website has some great information about our history, people, environment and geography. There's also useful essentials like road rules and where to find Visitor Information centres.