Export assistance

No matter where you are in your journey going global, we tailor our services to help you reach your goals and take your business to the next level.

  • Start strong

    If you want to get a better understanding if exporting is right for you, or need proven resources to get the essentials done, we can support you as a Start customer.

    We help you start strong by sharing practical tools, knowledge and online support to help you learn and navigate your export journey. We’ll give you the right resources to help you build your capability, boost your global reach and invest in your growth.

    Keen to learn more about being a Start customer? Find out about working with NZTE here.

    As a Start customer, you have full access to our online tools and resources, including Export Essentials - all custom-built to help New Zealand businesses get things done internationally.

    For more support when you need it, our Advisor Team is just a call or email away, ready to give advice or connect you to other resources and agencies as required.

    If you tell us a bit more about your business and your interests, we can also let you know about any relevant events happening near you.

    Depending on where you’re at in your business development and export journey you might be eligible for our Export Essentials Workshop (you’ll find more details on these below).

    We equip our Start customers with practical information to help bring global markets a bit closer.

    You’ll get access to our market guides and research to help you understand the local business environment, identify opportunities and make key export decisions faster and with more confidence.

    You’ll also have access to import and export data via our export help desk, who can share additional information about your priority markets, and connect you to other agencies for specialist help with regulations or market access. 

    As a Start customer we recognise this is a time when you are likely to need access to capital so you’ll receive invitations to seminars and events within New Zealand run by our investment team – helping you to build networks and grow your knowledge of investment and capital options for your business.
  • Build and grow

    If you’re committed to building your exporting skills, and want to learn how to do things better, you might be ready to work with us as a Build customer.

    As you build your business internationally, you’ll get a customer manager to guide you through the services and support that’ll best prepare you to be more successful globally. You’ll also have access to a suite of tools and services to help you build your capability, boost your global reach, invest in your growth and connect to other businesses.

    Keen to learn more about being a Build customer? Find out about working with NZTE here.

    As a Build customer, we’ll connect you with NZTE and external support to help you prepare for your next step-up in exporting.

    You’ll have access to our Export Essentials workshop, specially designed to help our customers accelerate their entry into export markets. Over two hands-on, collaborative days, you’ll learn about some of the fundamentals of exporting, including identifying and prioritising markets, channels and partners.

    We’ll also connect you with other training seminars from NZTE to fit your needs – and you will have full access to our online tools and resources such as digital kickstarter to explore how to digitally enable your business.

    When you need in-depth advice from others who’ve walked the same path, we can link you to others who have been there before, including our private sector advisors who have experience running international businesses.

    We’ll also let you know about upcoming events and seminars to fit your interests, and give you opportunities to connect and share knowledge with other businesses tackling similar challenges.

    When working with you as a Build customer, we’ll bring our specialist know-how and international networks into play, to give you a head start where it matters most.

    Once you’ve identified your priority market and developed a plan to help you get there, we can offer customised reports and competitor landscape assessments via our market research team, as well as targeted help and introductions through our international offices – backed by the status of the New Zealand Government. 

    You’ll get regular updates on NZTE activities here and internationally, including events, promotional programmes and trade show opportunities. You’ll also be considered for in-market immersion programmes, such as Path to Market and Accelerate China.

    As well as all this, you’ll have access to all of our online resources and tools, plus tender and project information from ProjectLink, ADB and the World Bank if needed.

    As a Build customer, you’ll receive invitations to seminars and events within New Zealand run by our investment team – helping you to build networks and grow your knowledge of investment and capital options for your business.

    You’ll also have access to our Investment Ready service, to take you through the core elements of investment readiness - from identifying the right funding options and developing an investment plan, to fine-tuning your pitch and offer documents for capital raising. We also offer Te Aukaha investment workshops tailored for Māori business.

    Backing up all of this are our investment managers who can give you expert guidance and help you fuel your international growth.

    When you’re ready to highlight your potential to investors, our Investment Showcase events provide a platform to connect with the investment community both in New Zealand and internationally.

    When you’re working hard to get traction in a key market, partnering with like-minded businesses can make a big difference.

    If you’re keen to team up with others as an in-market coalition, we can support you as a Build customer to help you form agreements and a shared plan with other businesses, through our proven tools and approaches for collaboration.

    Outside of formal coalitions, as a Build customer you’ll also get opportunities to connect with other businesses and learn from their experiences, through our range of events and activities both in New Zealand and internationally. 

  • Focus and evolve

    If you’re already exporting, and have a planned and committed approach to accelerating your international growth, you may benefit from working with us as a Focus customer.

    As you focus on international expansion, you’ll work with a dedicated customer manager who partners with you and taps into our global team to help you achieve your international growth goals. You’ll have priority access to NZTE’s full suite of services, resources and networks, as part of a tailored plan to build your capability, boost your global reach, invest in your growth and connect to other businesses.

    Keen to learn more about being a Focus customer? Find out about working with NZTE here.

    As a Focus customer, you’ll have access to tailored support designed to strengthen your business and unlock its full potential for long-term international growth. 

    You’ll get support to help you identify and overcome barriers to growth, and take action on priority areas for improvement within your business.

    We’ll partner with you to explore what’s possible for your business internationally, including helping you take a fresh look at your strategy, purpose and long-term goals, and helping you tackle the big questions around governance and leadership.

    We also offer in-depth services designed to increase your sales – whether by developing and submitting more effective tenders, navigating complex buying environments, or making the most of digital technology to reach customers.

    As you develop your international business, we’ll connect you with advice from others walking the same path, including other businesses and our network of private sector advisors who’ve faced the challenges of ongoing international growth.

    You’ll also be invited to upcoming events in New Zealand to fit your interests and priorities.

    All of this support is coordinated through a customer manager, who will work with you intensively and marshal NZTE’s people and networks into one team focused on building your business.

    When working with you as a Focus customer, we can deploy the full resources of our local and international networks - giving you rapid access to support in over 100 markets around the world.

    You’ll get priority access to our international staff, who will work with you to develop market-specific plans (in line with your overall growth strategy) and deliver customised support and research to make them a reality. You’ll also be able to draw on our wider networks, including local experts and private sector advisors, to guide your market entry and expansion.

    Customers at the Focus stage receive regular updates on NZTE activities in New Zealand and internationally, as well as invitations to key events, trade shows, promotions and in-market immersion programmes.

    Our support for Focus customers includes how to implement design thinking - a powerful approach that can give you a deep understanding of your international customers’ needs and pain points and help you create breakthrough products and services.

    On top of all this, you’ll have access to NZTE’s online resources and to our tender and project databases (in Australia and Pacific) – making it easy to get the essentials right while you’re building an international business.

    We work closely with our Focus customers on their investment and capital needs – because significant international growth only happens when you’ve got the resources to fuel it.

    As a Focus customer, you’ll have priority access to our investment managers, who can help you develop a detailed investment plan – including identifying the right avenues to meet your investment needs, creating a multi-pronged capital raising approach, and exploring options for exit planning.

    Sitting behind this one-on-one support is our investment-readiness service which you’ll be able to draw upon to fill any gaps in your investment readiness, as well as our Te Aukaha investment workshops tailored for Māori businesses.

    You’ll also benefit from bespoke connections to international and local investors, as well as invitations to exclusive seminars and opportunities to highlight your potential to key influencers at our investment showcases.

    Focus customers can also access co-investment (on a 60:40 basis) for specific growth projects, via our International Growth Fund. There are additional criteria for this.

    When you’re working hard to get traction in a key market, partnering with like-minded businesses can make a big difference – especially once you’re committed to significant growth.

    We can support high-potential in-market coalitions using all the resources and assistance that we offer to individual Focus customers. We also offer specialist expertise to help your coalition grow in international markets, find the right options for structure, governance and risk management, and navigate potential mergers within the coalition.

    Outside of coalitions, as an individual Focus customer you’ll also get opportunities to connect with other businesses and learn from their experiences, through our range of events and activities here and internationally.