Hóla!

Welcome to Chile. A business stepping stone into South America, Chile is a market-oriented economy with the highest foreign business presence in the region. It’s open to investment and has stable politics, a strong economy and robust legislation.

Food, tourism, services, energy, mining, agribusiness and more, Chile is home to significant opportunities in different sectors for New Zealand businesses. If you’d like to find out more about this market, take a look at our market guide for Chile (you'll find it at the top of this page).

Quick facts

Here's a snapshot - you can find more detailed data in our guide.

 Export market ranking  NZ's 42nd biggest export market (20161)
 Free trade agreements 
P4 (Trans-Pacific Strategic Economic Partnership)
 Ease of Doing Business ranking2  57
 Corruption Perceptions Index ranking3  24

1 Source - gtis.com
2 World Bank Ease of Doing Business 2017
3 Corruption Perceptions Index 2016 

Getting to Chile

Qantas Airways and LATAM Airlines fly direct from Auckland to Santiago, Chile’s capital and largest city. Other airlines offer non-direct flights. Flight time is around 13 and a half hours.  

When to visit

A lot of locals take their holidays around January and February so parts of Chile can seem quiet. Other times of the year see public holidays with a huge influx of visitors. It’s a good idea to look at Chile’s national holidays to see when businesses may be closed. 

Before you go, check Safe Travel for travel advisories on Chile. 

Cultural tips 

The business environment in Chile is generally more formal and slower than in New Zealand. Here are a couple of important differences in culture that may help:

Building business relationships

Chileans like to build relationships and trust first – so start with talking about non-business topics and see where things go! When meeting and greeting, people from Chile are typically warm and enjoy a similar response from visitors. 

Making business decisions

Negotiation in Chile is a serious matter. Being open, without being rude, will help. Being prepared to compromise is also important as it shows the relationship is valued more than the financial elements of the deal. Decisions are usually made at the top level and not always in meetings so it’s important to have all necessary information documented.   

You’ll find more details about business culture in our guide at the top of this page.

Working in-market

Getting the most out of your visit means hitting the ground running. Co-working is an excellent option if you’re staying put for more than a few days. Facilities vary, but typically you can expect a desk, and access to wifi, printer / scanner, tea / coffee and a lounge area. Some facilities may offer extended perks such as parking and on-site cafes. If you’re visiting the market solo, it also means the chance to work in the company of other like-minded business people and freelancers. Co-working spaces can be searched by city on Nomad List

Connect with NZTE in Chile

If you’re an NZTE customer and preparing to visit Chile, we can help you make the most of your visit. Please get in touch with your Customer Manager a few weeks before you visit. If you don’t have a Customer Manager, contact our Advisor Team for more information. And don't forget, the more time you give us, the better we’re able to connect you to the right resources.

Chile market guide

We have a dedicated team in South America

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  • I'm visiting my market. How can NZTE help me?

    If you’re an NZTE customer and preparing to visit your market, we can help you make the most of your visit. Please get in touch with your Customer Manager a few weeks before you visit. If you don’t have a Customer Manager, contact our Advisor Team for more information. And don't forget, the more time you give us, the better we’re able to connect you to the right resources.

  • I want to find an in-market distributor for my business
    NZTE doesn’t maintain lists of distributors for specific products and markets. We encourage companies to do as much of the initial search process as they can for themselves, while bringing in professional help where needed.

    You’ll find useful information on researching, finding and selecting the right distributor for you in our Export Essentials guide understanding your channel partner options.
  • I want to find out about regulations and tariffs for export
    Regulations and tariffs should be one of the first things you find out before exporting. They often determine whether a market will be easy or hard for you to export to, or whether you should try to do business there at all.

    Understanding regulations in your export destination is a must-do. For an introduction to what you need to think about, see our guide on understanding international compliance requirements. This includes tips on how to research regulations, as well as insights on local regulations, standards, health and safety, and dealing with local bureaucracy.

    It’s a good idea to take a look at the rest of the international compliance process while you’re doing your work on regulations – see more information in our guide to understanding international compliance requirements.

    If you’re planning to export food or food-related products, you should also check out the food exporting page on the Ministry for Primary Industries (MPI) website. MPI maintains a list of Overseas Market Access Requirements (OMARs) for New Zealand food products in different export markets – search and identify OMARs for your product online

    Tariffs can make your products more expensive and less attractive to overseas buyers, so you need to know the charges your products will attract before you commit to a new market.

    You can get a big head start in finding tariff information by using the World Trade Organisation’s tariff download facility. You can search the database by product name, but it works best when you know the approximate Harmonised System (HS) code for your product. HS codes are used by customs authorities around the world to identify products and apply tariffs. The longer the code is, the more precisely it describes your product. The first six digits of an HS code are usually the same worldwide – after that, there can be up to eight further digits, which often vary from country to country.

    The  (NTAU) can help you to find out the first six digits of your HS codes – call +64 4 473 6099 or email mntau@customs.govt.nz

    To get a longer and more precise HS code for a particular market, look up and contact the local customs authority online, or talk to a customs broker or freight forwarder who has done business in that market.
  • I want to find out about packaging and labelling for export
    Packaging and labelling requirements can be very different from country to country, so get as much information as you can before making the decision to export. 

    Depending on where your products will be sold, you might need to use different materials or labels, and include different types of information. In some countries, you might have to translate all your packaging or labels into the local language – in others, applying a sticker with a few key details will do the job. 

    Make sure that you check out all of the requirements for packaging and labelling before tackling a new market, including anything that’s needed during transport or distribution. 

    You’ll find more details on the kind of things you need to think about in our guide to understanding international compliance requirements.

    We suggest that you work with a customs broker or freight forwarder, or get advice from a lawyer in-market, to understand all the requirements for your product and the place where it’s headed. The Customs Broker and Freight Forwarder Federation (CBAFF) has a list of customs brokers and freight forwarders within New Zealand.

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