Maternity & baby, cosmetics & personal care, nutrition & health food, digital appliance, watches & jewellery, sports & outdoors, car accessory, home & luxury.

Number of registered users

240.0 million


JD.com has over 300 million registered users. 68% are male and 32% are female. 80% of shoppers are aged 18 to 45, and 65% have university degrees.


2.0 - 8.0% (category dependent)

Membership fee

USD 1,000.00 annually

One-off registration fee


Listing fee

Not required


USD 15,000.00 (Deposit is USD 10,000 to 15,000 depending on certain metrics)

Payment terms

30 days



Parcel tracking required?

Yes (Provided by logistics partner)


24 hours, 7 days a week, also through an app

Owned by Tencent (HKG: 0700), JD Worldwide is JD.com’s cross-border e-commerce (CBEC) platform and enables Chinese customers to purchase products from other countries with the same experience as they enjoy locally on JD.com. JD Worldwide has around 14 percent of the China B2C cross-border e-commerce market and specialises in consumer goods. 

On JD Worldwide you list and host your products on their platform and pay a refundable US$15,000 deposit and service fees as well as a commission on each sale you make (2-8 percent depending on your product category). JD Worldwide is open to brands, franchisees, retailers and traders that are legally registered outside China selling products that originate from outside China. JD.com charges a US$1,000 fee per store and commission on each sale you make and is open to companies with registered Chinese business entities or with the right local partner. New Zealand brands are active on JD.com in the food and beverage, dairy and wellbeing segments. 

JD Worldwide leverages JD.com’s partnership with international logistics companies such as DHL and Australia Post as well as JD.com’s proprietary nationwide logistics network to deliver to customers in China.

Your JD branding, artwork, photography, video content, promotions and product descriptions must be designed with your Chinese target audience in mind - repurposing existing collateral is not enough. You’ll also need to support your JD.com or JD Worldwide store with social campaigns and promotions. 

Promotional opportunities

Shopping festivals are a key driver of online purchasing behaviour in China. JD’s 618 Shopping Festival, launched to commemorate the foundation of JD.com, delivered US$24.6B sales revenue between 1-18 June 2018. Supply chain innovations mean more than 90 percent of orders placed on JD.com are delivered on the day or within the second day during 618 festival. 

Helpful links for JD.com and JD Worldwide
Things to think about

Trademark registrations or proof of licence to distribute brands in are prerequisites for launching on most e-commerce platforms in China. You will be required to have registration in China, administered by the Trademark Office of China (CTMO) (in Chinese only). Trademarks in China are a 'first to file' system. Applications from non-Chinese nationals must be made through an accredited agent. You can do a preliminary trademark search yourself here, but there can be a delay of up to six months from filing to visibility in the database. A search by a trade mark attorney is recommended for accuracy. Be aware you may need to develop a separate brand for China. JD Worldwide requires trademark registrations in Hong Kong, administered by the Intellectual Property Department. Registration steps are described here, and you can conduct an initial search yourself here. Comprehensive search by a trademark attorney is recommended. 

You must have USD bank account for JD Worldwide as they only make USD transfers. 

You’ll need to provide business registration documents and identification of major shareholders and directors. The application process is manual and may take several months.

Goods will need to comply with all local health and certification procedures, which can be undertaken by specialist suppliers or a nominated partner.

All food and drink products need to be fully compliant with Chinese Food and Drink Regulations and you will need to design and print a Chinese label to file for registration with the Administration of Quality Supervision, Inspection and Quarantine for Food and Drink. Additionally, your first shipment will require a Sanitary Certificate upon entry, which can typically take 30 days. This is a legal requirement for you to be allowed to sell your product.

Any branded products, such as beauty and cosmetics, must be checked to see if they require testing to obtain pre-market approval or notification from the China Food and Drug Administration (SFDA).  

Free Trade Agreements and Customs

In a world first for any developed country, New Zealand entered into a free trade agreement with China in 2008. New Zealand is now the first developed country to launch an FTA upgrade with China. Read more on MFAT’s website. 

To find out more about China’s Customs requirements, take a look through the English language website

  • I want to find out about packaging and labelling for export
    Packaging and labelling requirements can be very different from country to country, so get as much information as you can before making the decision to export. 

    Depending on where your products will be sold, you might need to use different materials or labels, and include different types of information. In some countries, you might have to translate all your packaging or labels into the local language – in others, applying a sticker with a few key details will do the job. 

    Make sure that you check out all of the requirements for packaging and labelling before tackling a new market, including anything that’s needed during transport or distribution. 

    You’ll find more details on the kind of things you need to think about in our guide to understanding international compliance requirements.

    We suggest that you work with a customs broker or freight forwarder, or get advice from a lawyer in-market, to understand all the requirements for your product and the place where it’s headed. The Customs Broker and Freight Forwarder Federation (CBAFF) has a list of customs brokers and freight forwarders within New Zealand.
  • I want to find out about regulations and tariffs for export
    Regulations and tariffs should be one of the first things you find out before exporting. They often determine whether a market will be easy or hard for you to export to, or whether you should try to do business there at all.

    Understanding regulations in your export destination is a must-do. For an introduction to what you need to think about, see our guide on understanding international compliance requirements. This includes tips on how to research regulations, as well as insights on local regulations, standards, health and safety, and dealing with local bureaucracy.

    It’s a good idea to take a look at the rest of the international compliance process while you’re doing your work on regulations – see more information in our guide to understanding international compliance requirements.

    If you’re planning to export food or food-related products, you should also check out the food exporting page on the Ministry for Primary Industries (MPI) website. MPI maintains a list of Overseas Market Access Requirements (OMARs) for New Zealand food products in different export markets – search and identify OMARs for your product online

    Tariffs can make your products more expensive and less attractive to overseas buyers, so you need to know the charges your products will attract before you commit to a new market.

    You can get a big head start in finding tariff information by using the Ministry of Foreign Affairs and Trade (MFAT) tariff finder or the World Trade Organisation’s tariff download facility. You can search the databases by product name, but they work best when you know the approximate Harmonised System (HS) code for your product. HS codes are used by customs authorities around the world to identify products and apply tariffs. The longer the code is, the more precisely it describes your product. The first six digits of an HS code are usually the same worldwide – after that, there can be up to eight further digits, which often vary from country to country.

    New Zealand Customs can help you to find out the first six digits of your HS codes – email VOC@customs.govt.nz.

    To get a longer and more precise HS code for a particular market, look up and contact the local customs authority online, or talk to a customs broker or freight forwarder who has done business in that market.

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