Maternity & baby, beauty, home, health & wellness, food & snacks, clothing & footwear, electronics, sports, groceries.

Number of registered users

30 million


The main products demanded by Kaola shoppers are baby formula and baby products, packaged foods and nutrition products, cosmetics, household and personal care products, apparel and accessories and small consumer electronic products.


2.0 - 10%

Membership fee

US$1,000 annually

One-off registration fee


Listing fee

Not required



Payment terms

30 days



Parcel tracking required?

Yes (provided by logistics partner)


24 hours a day, 7 days a week for sellers and customers. Support also available through an app.


Kaola is a B2B2C cross-border e-commerce (CBEC) hypermarket platform owned by NetEase, Inc. (NASDAQ: NTES) with around 26 percent share of China’s CBEC market in 2017. 

As a hypermarket, Kaola has one shopfront and is an independent intermediary between foreign suppliers and Chinese customers. Kaola buys products directly from suppliers at a discount, and markets, stores and delivers products to customers. Kaola has 27 million active users, and target customers are professionals aged 20-45, with high buying power seeking quality, authentic brands. Major categories are mother and baby, apparel, sports and outdoor, accessories, personal care, food and beverage, nutrition and health. 

Kaola typically pays within seven days of receiving goods and uses its significant bonded warehouse facilities and third party logistics providers to deliver products from over 2,700 brands to consumers.  

Fees include an initial refundable deposit of US$10,000-$15,000, commission based on sales which varies 2-10 percent depending on the product category and an annual US$1,000 store fee.  

Things to think about

Trademark registrations or proof of licence to distribute brands are prerequisites for presence on Kaola. Consider registering your trademarks in China, administered by the Trademark Office of China (CTMO) (in Chinese only). Trademarks in China are a 'first to file' system. Applications from non-Chinese nationals must be made through an accredited agent. You can do a preliminary trademark search yourself here, but there can be a delay of up to six months from filing to visibility in the database. A search by a trade mark attorney is recommended for accuracy. Be aware you may need to develop a separate brand for China.  

Goods will need to comply with all local health and certification procedures, which can be undertaken by specialist suppliers or a nominated partner.

All food and drink products need to be fully compliant with Chinese Food and Drink Regulations and you will need to design and print a Chinese label to file for registration with the Administration of Quality Supervision, Inspection and Quarantine for Food and Drink. Additionally, your first shipment will require a Sanitary Certificate upon entry, which can typically take 30 days. This is a legal requirement for you to be allowed to sell your product.

Any branded products, such as Beauty and Cosmetics, must be checked to see if they require testing to obtain pre-market approval or notification from the China Food and Drug Administration (SFDA).  

Free Trade Agreements and Customs
In a world first for any developed country, New Zealand entered into a free trade agreement with China in 2008. New Zealand is now the first developed country to launch an FTA upgrade with China. Read more on MFAT’s website. 

To find out more about China’s Customs requirements, take a look through the English language website
  • I want to find out about packaging and labelling for export
    Packaging and labelling requirements can be very different from country to country, so get as much information as you can before making the decision to export. 

    Depending on where your products will be sold, you might need to use different materials or labels, and include different types of information. In some countries, you might have to translate all your packaging or labels into the local language – in others, applying a sticker with a few key details will do the job. 

    Make sure that you check out all of the requirements for packaging and labelling before tackling a new market, including anything that’s needed during transport or distribution. 

    You’ll find more details on the kind of things you need to think about in our guide to understanding international compliance requirements.

    We suggest that you work with a customs broker or freight forwarder, or get advice from a lawyer in-market, to understand all the requirements for your product and the place where it’s headed. The Customs Broker and Freight Forwarder Federation (CBAFF) has a list of customs brokers and freight forwarders within New Zealand.
  • I want to find out about regulations and tariffs for export
    Regulations and tariffs should be one of the first things you find out before exporting. They often determine whether a market will be easy or hard for you to export to, or whether you should try to do business there at all.

    Understanding regulations in your export destination is a must-do. For an introduction to what you need to think about, see our guide on understanding international compliance requirements. This includes tips on how to research regulations, as well as insights on local regulations, standards, health and safety, and dealing with local bureaucracy.

    It’s a good idea to take a look at the rest of the international compliance process while you’re doing your work on regulations – see more information in our guide to understanding international compliance requirements.

    If you’re planning to export food or food-related products, you should also check out the food exporting page on the Ministry for Primary Industries (MPI) website. MPI maintains a list of Overseas Market Access Requirements (OMARs) for New Zealand food products in different export markets – search and identify OMARs for your product online

    Tariffs can make your products more expensive and less attractive to overseas buyers, so you need to know the charges your products will attract before you commit to a new market.

    You can get a big head start in finding tariff information by using the Ministry of Foreign Affairs and Trade (MFAT) tariff finder or the World Trade Organisation’s tariff download facility. You can search the databases by product name, but they work best when you know the approximate Harmonised System (HS) code for your product. HS codes are used by customs authorities around the world to identify products and apply tariffs. The longer the code is, the more precisely it describes your product. The first six digits of an HS code are usually the same worldwide – after that, there can be up to eight further digits, which often vary from country to country.

    New Zealand Customs can help you to find out the first six digits of your HS codes – email VOC@customs.govt.nz.

    To get a longer and more precise HS code for a particular market, look up and contact the local customs authority online, or talk to a customs broker or freight forwarder who has done business in that market.

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