Last updated: September 2026

1.1. New Zealand Central (NZCentral) is a New Zealand Trade and Enterprise (NZTE or we/us) initiative to support New Zealand commercial development in China.

1.2. New Zealand registered exporting businesses, New Zealand Government agencies, New Zealand education organisations, New Zealand industry bodies and network partners of NZTE are eligible to apply to use NZCentral facilities.

1.3. If you apply to use, or use NZCentral, you agree that these NZCentral Terms of Use (Terms of Use) apply between you and NZTE, in addition to NZTE’s Terms of Engagement, and any conditions of approval relating to your use of NZCentral.

1.4. If there is any inconsistency, these Terms of Use and any conditions of approval take precedence, followed by the NZCentral User Registration Application, and then the NZTE Terms of Engagement.

2.1. Application: To apply to use NZCentral’s facilities, you must complete the NZCentral User Registration Application and agree to these Terms of Use and NZCentral Health & Safety requirements.

2.2. Assessment: We will ordinarily assess your application within 2 weeks of receiving it, but we may take longer if necessary.

2.3. Acceptance: We may accept or decline your application at our sole discretion. If approved, you will become a registered user (Registered User or you/your) and may use NZCentral in line with these Terms of Use.

3.1 Compliance: You must ensure that you, and your members and employees, agents, contractors and service providers:

a. are aware of and comply with these Terms of Use, NZCentral Health and Safety requirements, and all NZTE instructions while at NZCentral;

b. do not use NZCentral in a way that could reasonably be expected to damage NZTE’s reputation, or New Zealand’s diplomatic relationships or international standing; and

c. do not smoke, use electronic cigarettes, or vape at NZCentral.

3.2. Venue: NZCentral is a multi-use venue including informal meeting areas, hot-desk space, formal meeting rooms and an events space. Your right to access different spaces is determined by your package type. While we aim to make access to spaces easy, we may need to restrict access when certain events or meetings are being held.

3.3. Conditions on use: We may impose conditions on any event or use of NZCentral (including conditions on filming, photography, content, products, security or any other matter we consider necessary). By proceeding with the booking, you accept those conditions and must comply with them. We may also impose new or changed conditions after we confirm the booking and before the relevant event or use, if we reasonably consider it necessary. You must comply with those conditions. If you do not accept a new or changed condition, you may cancel the affected booking within a reasonable time of us notifying you. We will refund the relevant Fees you have paid for that use, and no cancellation fee will apply.

3.4. Hot desking: You may use available hot-desk space for up to 12 working days per month, with one person per Registered User using a hot desk at a time, unless we agree otherwise in advance. NZCentral is not set up to provide permanent or semi-permanent office facilities for organisations or individuals.

3.5. Guests: You may invite guests to NZCentral for the purpose of promoting New Zealand commercial development in China. You must:

a. register all guests at the visitor registration station upon arrival, or at the time of booking the space for events and formal meetings;

b. ensure your guests comply with these Terms of Use, NZCentral Health and Safety requirements, and our instructions; and

c. supervise them and remain responsible for their acts and omissions as if they were your own.

We may specify maximum guest numbers and impose conditions on guest attendance for your event, and we may refuse entry to, or require the removal of, any guest or contractor at our sole discretion.

3.6. Bookings: To book a meeting room, or event space, contact NZCentral employees or email nzcentral@nzte.govt.nz.

3.7. Availability: We aim to communicate clearly with Registered Users about any changes to availability or services. However, we reserve the right to cancel, vary, or change services offered or advertised as available at any time, including without notice. To the extent permitted by law, NZTE will not be liable for any indirect, special, incidental, consequential or similar loss (including reliance or punitive damages, or any loss of profits or business interruption) claimed by a Registered User resulting from such withdrawal, cancellation, variation, or change. If we cancel or change your booking and you choose not to proceed with an amended booking, we will refund the relevant Fees paid to NZTE for that booking.

3.8. Damage: You must use NZCentral in a tidy, considerate, and lawful manner. You are responsible for reimbursing NZTE for:

a. the cost of repairs to any damage to NZCentral, adjoining facilities, or NZTE property, caused by you or your guests (fair wear and tear excepted); and

b. any costs NZTE incurs in responding to regulatory inquiries, complaints, or legal proceedings arising from your breach of these Terms of Use or your activities at NZCentral.

3.9. Deliveries: You are responsible for receiving any courier or delivery items sent to NZCentral which are not being received by NZTE as part of an official function.

3.10. Cancellation by NZTE: If NZTE decides to cancel the NZCentral initiative, we will provide a pro-rata refund based on the proportion of services which you have not used under your package.

4.1 Health and safety: When you organise an event at NZCentral, you are responsible for identifying and managing health and safety risks arising from your event, complying with NZTE Health and Safety requirements and applicable health and safety law, and cooperating with NZTE on health and safety matters.

4.2. Catering: If your booked event includes catering, you must provide catering support staff (at least one per 25 guests unless we agree otherwise) and advise us of the details of catering at least one week before the event. Your catering provider(s) must be fully licensed and hold a current Food Safety certificate. You are responsible for paying all catering costs directly.

4.3. Ticketing: You may not sell tickets or charge an entry fee of any type for an event, except in exceptional circumstances. You may make a written request in advance for an exception. Approval is at our sole discretion. If we approve, any ticket prices or entry fees may only be charged on a cost-recovery basis.

4.4. Digital signage: You must provide us with the details of any digital signage you would like to have displayed for an approved event at least two full working days before the event so we can make sure it is formatted correctly for the digital signage screens.

4.5. Restrictions on use: NZCentral is within the Public Affairs Division of the New Zealand Consulate General of Shanghai, and as such, overall usage is guided by the New Zealand Consulate. This means that you must not:

a. use or hold out NZCentral as your place of business or registered company address (including in bank account applications, with government agencies, in company materials and websites, or in contracts);

b. use NZCentral to promote non-New Zealand organisations, products or services; or

c. sublet space in NZCentral or book it on behalf of, or to, a third party.

4.6. Approval process for signings: If you want your event to include a signing to facilitate or further the development of commercial and economic relations with a partner organisation (for example, a memorandum of understanding, partnership agreement, or exchange of letters), you must obtain our prior written approval. Approval is at our sole discretion. To allow time for assessment you must:

a. submit your request, with the information we reasonably require (for example, the purpose of the signing, the parties involved, the nature of the agreement, and any government or official involvement) at least two weeks before the event; and

b. respond promptly to any further questions we have.

4.7. Photography and filming: You must obtain our prior written approval before any photography or filming at NZCentral. You must provide the information that we reasonably need to assess your request (for example, details of the event and any related product, attendees or contractors involved, the purpose of the photography or filming, and any proposed NZTE or New Zealand Government involvement) and respond promptly to any further questions we have. Approval is at our sole discretion and may be subject to conditions. If we approve, you must:

a. only photograph or film in the areas we approve, and follow any instructions we give you about how the activity is to be carried out;

b. not photograph or film security features, access points, offices, or other non-public or operational areas;

c. clearly notify people present that photography or filming is taking place, including by displaying signage where we require it; and

d. comply with all applicable laws, including privacy laws, in China, New Zealand and any other relevant jurisdiction.

You are also responsible for:

e. all content, including ensuring it complies with the promotional material requirements in clause 4.8; and

f. obtaining all rights, consents, and approvals needed for any content used and any person who appears in it.

We may require you to stop or take down any photography or video, or to take down or stop distributing any resulting content if, in our opinion, it creates legal, regulatory, reputational, security or diplomatic risk, or it breaches these Terms of Use or any conditions of approval. You must comply immediately. We may also request a copy of any photographs, film or promotional material, which you must provide within the requested timeframe.

4.8. Promotional material: You may tell people that NZCentral is the venue of your event, so long as our relationship is not misrepresented. You are responsible for ensuring that all promotional material (including photographs, videos, social media posts, media releases, event invitations, event promotion and content displayed during an event):

a. does not represent or imply that NZTE or the New Zealand Government endorses or approves you, your organisation, or your products or services;

b. does not use the NZTE or New Zealand Government logos, imagery, or official marks without our prior written consent; and

c. does not include photographs of, comments about, or quotes from, NZTE employees, New Zealand Consulate officials or New Zealand Government Ministers in a way that could reasonably be seen as an endorsement, recommendation or testimonial.

We may request copies of your promotional material, and may require you to remove, correct, or stop distribution of any material that we consider does not comply or creates legal, reputational, security, or diplomatic risk. You must comply within the timeframe requested.

4.9. Your privacy obligations: You are responsible for complying with all applicable privacy laws (including in China, New Zealand and any other relevant jurisdiction) in relation to your photography, filming, events and any related promotional material, including necessary notifications, and obtaining any required consents from people involved.

5.1. NZTE’s use of content: We may capture photos, videos, and other content from events held at NZCentral and use them for our internal, reporting and operational purposes (including reporting to the New Zealand Government and reviewing or improving NZCentral). If we intend to publish content from your event externally, we will consult with you to the extent that is reasonably possible. We will not use any content in a way that implies your endorsement of NZTE or suggests official approval of you, your organisation or your products or services.

5.2. Retention: We may retain recordings, event photos, guest registration data, security footage and other information collected at NZCentral for as long as reasonably necessary for post-event review, compliance, incident investigation or dispute resolution, recordkeeping and reporting to the New Zealand Government.

5.3. No liability: To the extent permitted by law, you (including your members, employees, agents, contractors, and guests) agree not to hold NZTE responsible for any personal injury or property damage, theft, or loss that arises from your use of NZCentral, or from any activity you carry out at NZCentral.

5.4. Suspension or termination for cause: NZTE may suspend or terminate your registration and access to NZCentral at our sole discretion if, in our opinion, you:

a. misuse, abuse, or obtain by any misrepresentation, access to any facilities or arrangements provided by or in connection with NZCentral;

b. behave in a manner which NZTE deems to be unacceptable while at NZCentral or using services provided by or in connection with NZCentral;

c. act in any way that is detrimental to the interests of NZTE;

d. provide any incorrect or misleading information to us; or

e. breach these Terms of Use.

No refund of Fees will be provided in circumstances where NZTE suspends or terminates your registration and access to NZCentral under this clause.

5.5 Changes to these Terms: We may need to change these Terms of Use from time to time. If we do make any changes, those changes become binding on both of us 14 days after we give you notice in writing of them or publish them on our website (whichever is earlier), except that:

a. if a change is significant and would materially affect you, we must give you notice in writing; and

b. if you give us notice before the end of the 14 days that you do not wish to be bound by a change to our Terms of Use, your use of NZCentral will end at the end of the 14 days, or as soon as is reasonably practicable after that, and the varied Terms of Use will not apply to you.

6.1. Fees: The package prices and pay-as-you-go rates for using NZCentral facilities, including for any booked event, are published on NZCentral’s website and may change from time to time (together, the Fees).

6.2. Payment: You must pay all Fees as follows:

a. Starter Package, as set out in the relevant event booking form; and

b. Professional and Premium Packages, at the time of registration, payable annually.

6.3. Payment method: You must pay all Fees by bank transfer to NZTE’s New Zealand bank account, or by online credit card payment. You are responsible for any bank charges and taxes that apply.

6.4. Non-payment: We reserve the right to cancel any booking if payment is not made in full by the specified due date. NZCentral will not be liable for any loss or cost suffered by you as a result of cancellation under this clause.

6.5. Cancellation of a booked event: If you cancel a booked event, a cancellation fee applies, based on how much notice you give us before the event’s scheduled start time:

a. More than 72 hours: no cancellation fee;

b. 48 to 72 hours: 50% of the Fees for the event; and

c. Less than 48 hours: 100% of the Fees for the event.

We calculate notice in consecutive calendar hours, including weekends and public holidays.

6.6 Tax invoice: We will provide you with a New Zealand GST invoice. We cannot provide a China local VAT fapiao.

6.7. Tax liability: NZTE is not responsible for any tax liabilities or other levies or duties that apply to you in connection with your NZCentral package or any activity carried out at NZCentral. You are responsible for obtaining your own advice on such matters.

7.1. Privacy: If we have personal information about you or your employees, or your guests or contractors, we will manage that personal information in accordance with applicable laws. We take these privacy obligations seriously. These Terms of Use incorporate our Privacy Policy, which provides details on how we may collect, store, and use personal information.

7.2. Contact details: You authorise us to use the contact details and other personal information that you provide to us (whether about you or the individuals in your organisation or your guests or contractors) to:

a. process your User Registration Application;

b. operate NZCentral and provide services to you and other Registered Users;

c. verify the identity of people attending NZCentral and comply with security or regulatory requirements; and

d. otherwise use them in accordance with our Privacy Policy.

7.3. Access and correction: You may ask, on reasonable notice, to access the personal information we hold about you on the NZCentral database, and to have it updated or corrected.

7.4. Consent of individuals: If you provide us with the business contact details of individuals or other personal information of an individual, you represent and warrant that:

a. you have obtained all necessary consents and/or approvals from the relevant individuals, permitting us to use, store, or process that personal information;

b. providing that personal information to us complies with all applicable privacy and data protection laws; and

c. you are responsible for dealing with any request, complaint or claim from individuals relating to that personal information.

We will not be liable for any breach of privacy or data protection law arising from your failure to comply with this clause.

7.5. Confidentiality: You may provide us with information that is confidential in nature. We take confidentiality very seriously and will treat your confidential information in accordance with our Terms of Engagement.

8.1. Either of us may terminate your access to, and use of, NZCentral at any time for any reason by notice in writing. However, these Terms of Use continue in full force and effect except to the extent they are made redundant by the termination of our engagement.

9.1. Legal compliance: You must comply with all applicable laws of China and New Zealand and any other relevant jurisdiction when using NZCentral or conducting any activity at NZCentral.

9.2. Governing law and jurisdiction: These Terms of Use are governed by and construed in accordance with the laws of China and the parties submit to the non-exclusive jurisdiction of the courts of China. However, where you are domiciled in New Zealand, these Terms of Use are governed by and construed in accordance with the laws of New Zealand and the parties submit to the non-exclusive jurisdiction of the courts of New Zealand.